The Lovespoon Workshop display room

Terms and Conditions for purchases from The Lovespoon Workshop

 

The Lovespoon Workshop copyright 2018..

All lovespoons are handmade and therefore variations in appearance, colour and grain will occur.

The wood used to hand carve your lovespoon is from sustainable sources and often recycled. Our lovespoons are handcarved in hard woods. For our online lovespoon shop we use Oak and Mahogany to guarantee the finished lovespoon is as close to the photograph seen as possible. If you have a wood choice in mind for a bespoke lovespoon request, let us know, we use a wide variety of woods to make our lovespoons from.

On lovespoons that have a single heart in the design please specify if you require a + sign to be carved between the two initials. For example A + B.

Letters OR numbers are restricted to two per lovespoon. If you require additional letters or numbers this can be arranged via telephone, in person at The Lovespoon Workshop or via email. Let us know what you would like engraved upon the lovespoon, we are always happy to guide and advise.

Letters or numbers are also handcarved on each lovespoon, please ensure you are happy with the carving style of letters and numbers, as displayed in the photo below the product description on each individual product page. If you do not like or require letters or numbers to be carved just answer NONE in the specific field.

Dimensions of lovespoons are a rough guide only, due to lovespoons being hand carved variations in the final lovespoon size do occur.

We guarantee our lovespoons are 100% genuinely hand carved in Wales because we make them ourselves here on site at The Lovespoon Workshop and you are welcome to come and see the lovespoons being made from start to finish.

Bespoke work can take a significant amount of time to complete, depending on the complexity of the design in mind. The bespoke work undertaken is handcarved alongside the lovespoons made on a daily basis and as such it can take some time to complete.

Most bespoke projects are completed within two months but this can alter significantly depending on whether the workshop is in a busy or quiet time.

Your lovespoon purchase is for the lovespoon only, other items photographed are not included in your purchase.

All bespoke lovespoons will be designed and hand carved and then require payment in full including posting/shipping before being dispatched to you.

If you are not 100% happy with your purchase we will accept it being returned within one month of receiving your order and we will issue a full refund of the price of the lovespoon but you will incur the cost of postage.

We endeavour to have all lovespoons within our online lovespoon shop hand carved in advance of being purchased and ready to be personalised. This means that lovespoons are usually posted/shipped within a day of being ordered, however at busier times some popular designs can run out of stock and a few extra days are required for us to hand carve replacements. Normal service is to have your lovespoon delivered within a week within the United Kingdom and within three weeks outside of the United Kingdom.

All purchases within the United Kingdom and Worldwide are sent via Royal Mail First Class Proof of Postage if the value of the order is under £50, Hermes for lovespoons if the value is more than £50 in the UK and Royal Mail Tracked and Signed for on lovespoons valued over £50 that are shipped internationally, we will seek to have your order with you within the shortest amount of time possible.

Purchases being shipped outside of the UK will be subject to your national postal service.

Postage is charged at a flat rate of £1.99 within the UK and £3.99 to the rest of the World, excluding Australia and New Zealand. This means you can order several items together and still pay just one flat rate of postage regardless of the number of items bought and their respective value. For example, you can purchase a lovespoon, book, greetings card and DVD and the total postage remains £1.99 within the UK and £3.99 to all other locations, excluding Australia and New Zealand.

We do not accept orders from Australia and New Zealand due to the restrictions placed upon wooden items by each respective customs.

Ultimately, the lovespoons we make are made with exactly that, love. As a family the work we are fortunate enough to do with the Welsh lovespoon tradition brings us great joy and we hope that you will be pleased with the lovespoon you have purchased or commissioned. If you have any further questions or enquiries about making a purchase from our online lovespoon shop, commissioning a bespoke lovespoon or anything else you need assistance with, feel free to contact us via telephone or email or pop in to see us at the workshop and we are more than happy to help. Our online lovespoon shop, homepage and contacts can be found by following the links below.

All lovespoon designs are original from the The Lovespoon Workshop and as such they are the sole property of The Lovespoon Workshop.

If you have an interest in making your own Welsh lovespoons feel free to contact us, it’s an amazing tradition and we always endeavour to assist others who are keep to have a go at hand carving their own traditional Welsh lovespoons.

Your personal data will be used to process your order and to support your experience throughout The Lovespoon Workshop website.

Click here for Online Lovespoon Shop

Click here for The Lovespoon Workshop homepage

Contact The Lovespoon Workshop.